Do you offer any money back guarantee?

Yes. If for any reason during the first 30 days as a Cyber Ultra Network's customer, you are not completely satisfied with our services, you can cancel your account and request a refund of your payment. Please read our Terms of Service for policies regarding this.
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Anything that is illegal, NO. Please read our Acceptable Use Policy for policies regarding this.

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Is there any downtime when I upgrade or downgrade my account?

No, your account can be upgraded or downgraded to any plan without any downtime.